SHIPPING

Australia

Standard shipping within Australia is a flat A$10 on CannonBalm retail orders, and free on orders of A$120 and over.

Express shipping within Australia is A$15, or A$5 on orders of A$120 and over.

Dispatch

We aim to dispatch orders within 1–3 business days.

Once your order has been dispatched, delivery time depends on your destination and the carrier network. Any delivery timeframe shown on the website or at checkout is an estimate rather than a guaranteed delivery date.

If your order is significantly delayed or does not arrive, contact us at support@cannonbalm.com.au and we’ll help investigate and resolve the issue.

Tracking

Where tracking is available, we’ll send tracking information to the email address used for your order.

International shipping

International retail shipping is a flat A$20 for standard delivery, or A$30 for express, to supported destinations worldwide.

Availability may vary by destination or carrier restrictions.

International customers are responsible for any import duties, taxes or customs charges imposed by the destination country unless checkout expressly states otherwise.

Wholesale shipping

Wholesale orders delivered within Australia are charged a flat A$15 shipping rate. International wholesale orders are a flat A$40.

Free Australian standard shipping on retail orders of A$120 and over applies to retail orders only.

International wholesale shipping is calculated at checkout based on destination, shipment weight and package size using the enabled carrier services.

Addresses and delivery issues

Please check your delivery address before submitting your order.

If you notice an address error, contact support@cannonbalm.com.au as soon as possible. We’ll help where we can, but we can’t guarantee changes after an order has entered fulfilment.

If tracking shows an unexpected issue, your parcel appears lost, or your delivery has been significantly delayed, contact us and we’ll help investigate and resolve it.

Questions?

Email support@cannonbalm.com.au.