PRIVACY POLICY

Last updated: 7 October 2026

CannonBalm Australia respects your privacy.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you use the CannonBalm website, shop with us, contact us or interact with our services.

Depending on how you interact with CannonBalm, we may collect:

• your name, email address, phone number and delivery or billing address;
• order, transaction and product information;
• customer-account information;
• information you provide through contact and support forms;
• information you provide through wholesale applications, including business and registration details;
• information you provide through Pensioner Support applications, including eligibility information and uploaded pension-card evidence;
• reviews, feedback and other communications you choose to submit;
• device, browser, IP address and website-usage information;
• marketing preferences and interactions; and
• information needed to prevent fraud, protect the website or comply with legal obligations.

Payment information is processed through Shopify and supported payment providers. CannonBalm does not receive your full payment-card number.

Where information supplied through an application may be considered sensitive under applicable law, we use it for the purpose for which it was provided and for related administration, unless another use is permitted or required by law.

We may collect information:

• directly from you;
• automatically when you use the website;
• from Shopify and other service providers that support the store;
• from advertising, analytics, review or marketing services where permitted; and
• from other sources where you have authorised the disclosure or the law permits it.

We may use personal information to:

• process and deliver orders;
• operate customer accounts and subscriptions;
• provide customer service;
• assess and administer wholesale applications and accounts;
• assess and administer Pensioner Support applications and eligibility;
• communicate about orders, accounts, applications or service issues;
• send marketing where you have consented or where otherwise permitted;
• improve the website, products and customer experience;
• measure advertising and website performance;
• prevent fraud and protect the security of the store; and
• comply with legal obligations.

We may disclose personal information to service providers where reasonably necessary to operate CannonBalm, including:

• Shopify;
• payment processors;
• delivery and fulfilment providers;
• providers supporting forms, customer accounts or secure information storage;
• email, SMS and customer-support providers;
• analytics and advertising providers;
• review and customer-feedback platforms;
• professional advisers; and
• government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

We do not sell customer contact lists.

Our online store is powered by Shopify.

Shopify processes personal information to provide the ecommerce platform, checkout, customer accounts, fraud-prevention features and related services.

Shopify may process information in countries other than Australia in accordance with its own privacy terms and applicable law.

If you subscribe to marketing, we may send email or SMS communications about CannonBalm.

You can unsubscribe from marketing emails using the unsubscribe link in the message and can use the applicable opt-out method for SMS.

Service communications about an order, account, subscription or application may still be sent where necessary.

CannonBalm and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand site use, measure performance and support advertising.

Where required, privacy controls or consent options will be made available through the website.

Depending on where you live and the laws that apply, you may have rights relating to access, correction, deletion, restriction, objection or other use of your personal information.

You can contact support@cannonbalm.com.au about a privacy request.

Where Shopify provides a “Your Privacy Choices” control for your region, that control may also be available through the website.

You can ask us to access or correct personal information we hold about you.

We may need to verify your identity before acting on a request.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably needed for the purposes described in this policy, including legal, accounting, fraud-prevention, eligibility-administration and customer-service requirements.

Some service providers may process or store information outside Australia.

The countries involved can change as service providers and infrastructure change.

The CannonBalm online store is not directed to children who are not legally able to enter into purchases on their own.

If you have a privacy concern or complaint, contact support@cannonbalm.com.au.

We will review the issue and respond as reasonably practicable.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on this website.

Privacy questions can be sent to:

support@cannonbalm.com.au