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100% Satisfaction Guarantee Policy

Last Updated: October 25, 2023

At CannonBalm, we are committed to providing our valued customers with high-quality products that meet and exceed their expectations. We take great pride in the craftsmanship and quality of our products, and we want you to be completely satisfied with your purchase. Therefore, we offer a 100% Satisfaction Guarantee to ensure your confidence when shopping with us.

 

Our Guarantee:

We guarantee your complete satisfaction with CannonBalm products. If you are not satisfied with your purchase for any reason, you may be eligible for a refund or replacement, subject to the terms and conditions outlined below.

Terms and Conditions:

  1. Eligibility: To qualify for a refund or replacement, you must have purchased the product directly from CannonBalm's official website or an authorized CannonBalm retailer.

  2. Timeframe: You have 60 days from the date of purchase to request a refund or replacement.

  3. Request Process: To initiate a return, please follow these steps:

    • Contact our Customer Support team at customer-support@cannonbalm.com.au  or through our official contact page.

      Provide proof of purchase, including your order number and purchase receipt.

      Describe the reason for your dissatisfaction and the specific issue with the product.

  4. Refund or Replacement Options:

    • Refund: If you choose a refund, we will refund the full purchase price, including any applicable taxes, to the original payment method used for the purchase.

    • Replacement: If you prefer a replacement product, we will send you a new item free of charge.

  5. Return of Product: If your request for a refund or replacement is approved, we may ask you to return the product to us. Shipping costs for product returns will be covered by CannonBalm.

  6. Refund Processing Time: Refunds will be processed within 10 business days from the date we receive your returned product or confirm your eligibility for a refund.

  7. Exclusions: This guarantee does not cover damage caused by misuse, neglect, or unauthorized modifications to the product.

  8. Third-Party Purchases: If you purchased CannonBalm products from a third-party retailer, please refer to their return and satisfaction guarantee policies.

  9. Modification of Terms: CannonBalm reserves the right to modify or terminate this guarantee policy at any time without prior notice. However, any changes will not affect purchases made prior to the modification date.

CannonBalm is dedicated to providing high-quality products and exceptional customer service. We hope this 100% Satisfaction Guarantee Policy assures you of our commitment to your satisfaction. If you have any questions or concerns, please do not hesitate to reach out to our Customer Support team.

Thank you for choosing CannonBalm!

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