top of page

Returns Policy

Last Updated: October 25, 2023

1. Shipping Rates

At CannonBalm Superfruit Balms, we offer worldwide delivery. We strive to make our shipping process straightforward and affordable for our valued customers. Our shipping rates are as follows:

  • Australia Wide: A flat rate of $10 AUD per order.

  • Worldwide: A flat rate of $20 AUD per order.

 

2. Shipping Timelines

 

2.1 Processing Time: We aim to process and ship orders within 2 business days of order placement. Please note that processing time may vary during peak seasons or promotions.

 

2.2 Domestic (Australia) Shipping: For domestic orders, you can expect delivery within 5 business days after processing. Delivery times may vary depending on your location.

 

2.3 International Shipping: International orders typically take between 7 business days to 3 weeks to reach their destination, depending on the destination country's customs and postal service.

 

3. Delivery Methods

We use reliable shipping carriers for both domestic and international deliveries.

 

4. Shipping Address

Please ensure the accuracy of your shipping address during checkout. We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.

 

5. Customs and Duties (International Orders)

For international orders, please be aware that customs and import duties may be imposed by the destination country. These charges are the responsibility of the recipient. CannonBalm Superfruit Balms is not responsible for any additional charges incurred.

 

6. Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at [insert contact email/phone] as soon as possible. We will work to resolve the issue and assist with a replacement or refund if necessary.

 

7. Contact Us

If you have any questions or need further assistance regarding our delivery policy or specific delivery concerns, please contact us at:

customer-support@cannonbalm.com.au

bottom of page