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Refund Policy

Last Updated: October 25, 2023

1. Refund Policy Overview

At CannonBalm Superfruit Balms, we are committed to ensuring our customers are satisfied with their purchases. This Refund Policy outlines our guidelines for returns, exchanges, and refunds. Please read this policy carefully.

2. Return and Refund Eligibility

2.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will provide instructions on returning the product, and we will either issue a refund or send a replacement, as per your preference.

2.2 Product Quality Concerns: If you are unsatisfied with the quality of the product, please contact us within 14 days of receiving the item. We may ask for additional information or photographs. We will evaluate your request and, if approved, may offer a refund or exchange.

2.3 Change of Mind: We do not provide refunds for products if you simply change your mind. Please review your order carefully before completing the purchase.

3. How to Initiate a Return

To initiate a return or request a refund, please follow these steps:

  • Contact our customer support team at customer-support@cannonbalm.com.au to notify us of the issue.

  • Provide your order number, a detailed description of the problem, and any relevant photos (if applicable).

  • Wait for our response with instructions on how to return the product, if necessary.

 

4. Refund Process

 

4.1 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow 7 business days for the refund to be processed.

4.2 Return Shipping Costs: If a return is required, you may be responsible for the return shipping costs, unless the return is due to a defect or damage.

5. Exchanges

If you wish to exchange a product, please follow the return process described above and specify your preference for an exchange. We will provide instructions on how to proceed with the exchange.

6. Contact Us

If you have any questions or need further assistance, please contact us at:

customer-support@cannonbalm.com.au

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