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Returns Policy

Last Updated: October 25, 2023

1. Returns Policy Overview

At CannonBalm Superfruit Balms, we want our customers to be completely satisfied with their purchases. This Returns Policy outlines our guidelines for returning products. Please read this policy carefully.

 

2. Return Eligibility

 

2.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 14 days of receiving the item. We will provide instructions on returning the product, and we will either issue a refund or send a replacement, as per your preference.

 

2.2 Incorrect Products: If you receive the wrong product, please notify us within 7 days of receiving the item. We will arrange for the correct item to be sent to you or provide instructions for the return.

 

2.3 Change of Mind: If you wish to return a product due to a change of mind, we may accept returns within 7 days of purchase. In such cases, the item must be unused, unopened, and in its original packaging. Please note that you may be responsible for return shipping costs, and a restocking fee may apply.

 

3. How to Initiate a Return

 

To initiate a return, please follow these steps:

  • Contact our customer support team at customer-support@cannonbalm.com.au to notify us of your intent to return the product.

  • Provide your order number, a detailed reason for the return, and any relevant photos (if applicable).

  • Wait for our response with instructions on how to return the product.

 

4. Return Process

 

4.1 Return Shipping: You may be responsible for return shipping costs, except in cases of defective or incorrect products.

 

4.2 Refund/Exchange: Upon receiving the returned item, we will inspect it and notify you regarding the status of your refund or exchange. Refunds will be processed using the original payment method. Exchanges will be shipped after the returned item is received and inspected.

 

5. Contact Us

 

If you have any questions or need further assistance, please contact us at:

customer-support@cannonbalm.com.au

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